ResiHome has once again been recognized by propertymanagement.com as one of the best property management companies in Atlanta! 2022 marks the third year—including 2020 and 2019, respectively—that the annual award has selected us as recipients.
The award recognizes property management companies that consistently show exceptional performance while providing clients with a high level of value and service. As always, we're committed to the continuous improvement of our processes and our personnel. We've received this honor multiple times because of our amazingly dedicated team members!
Acey Stinson, ResiHome's Vice President of Property Management, said of the award,
We're honored to be recognized as one of the best property management companies in Atlanta. Since winning our last award, we've greatly expanded our expertise by adding additional talented and experienced team members. As we expand our portfolio, we are excited about continuing to offer the best service in the industry to our clients and residents.
We've always put our customers first, as our past awards prove. But we're not content to rest on our laurels. In recent months, we've implemented new training so our customer service team is even more effective at responding to our customers and solving any issue that may arise. Whether you reach out to us over the phone, via email, or on social media, we guarantee that someone is working to help you solve whatever problem you may have.
Since being recognized in 2020, we have made substantial improvements to our customer service. These include better employee training programs, revamped Live Chat functionality, and enhanced escalation protocols. We will continue to improve who we are as a company and what we offer as a service; our customers deserve nothing less.
We want to deliver first-class service that builds trust and authentic relationships with our residents, clients, vendors and teammates. We’re here to give our residents peace of mind to focus on what really matters, making a house into a home and creating lifelong memories.
One of the many ways we focus on delivering the best experience for our customers is through multiple points of availability. Current and prospective residents can easily reach us via phone, email, and social media. Many companies simply post content in a by-the-numbers manner on their social media channels. We, on the other hand, actually monitor our social pages and respond to comments left by our tenants and anyone interested in our services.
Our driving purpose is to go above and beyond for our customers. That's why we strive to set the bar higher in the Property Management industry.
Katie Hamby, our Resident Relations Manager, further expounds upon this, saying,
At ResiHome we are resetting the industry standard for delivering exceptional service in everything we do. ResiHome is not just your average Property Management company, we are a new breed excited to redefine expectations with a mission to change the course of how Property Management is viewed. We are rebuilding and revising the definition of what customer service truly means and training our team members as well as implementing our vision and daily purpose into every day actions.
With such high-quality service, you'd naturally assume that we have high-quality homes, too, and you'd be right! Our homes are some of the best around, located in popular metro areas and suburbs alike. Since winning our last award, we've expanded our portfolio to include not only renovated homes, but also new builds.
Furthermore, we now also offer dedicated rental communities with amenities, smart home tech, and 24/7 maintenance support. But that doesn't mean we're content to rest on our laurels. We're looking forward to further solidifying our reputation for excellence well into the future. Thank you for allowing us to be one of the best property management companies in Atlanta!
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