ResiHome is committed to the ongoing care of single-family homes. Our team of highly-skilled Maintenance Specialists is consistently recognized for their fast response times, exceptional work, and incredible customer service. We look forward to meeting your maintenance needs!
Life happens and we totally get that, but not everything is an emergency. While ResiHome is responsible for major updates and maintenance issues, as a renter, you’re responsible for the routine upkeep of your home. Please read below for details regarding the everyday maintenance services we provide.
Standard ResiHome Maintenance:
We assist our residents with the following maintenance issues:
- Leaky faucet (into sink/tub/yard)
- Running toilet
- Intermittent electrical issues
- Major dripping drains or drain clogs
- Small leaks
- Broken appliances
- Air conditioning/heating issues
- Roofing issues & leaks
- Water heater issues
Maintenance Chargebacks:
In order to avoid a maintenance chargeback to your account, please properly maintain your rental home. For example, if paper towels, baby wipes, etc. are found in your sewer lines, and are the cause of a maintenance issue, you may be held liable for repairs. As such, you will be expected to pay the full repair costs associated with the maintenance issue as a result.
Please keep this in mind as you take responsibility for your rental home.
Not everything is an emergency! If waiting until the next business day to have the problem resolved is going to result in a hazard to the life and/or safety of the inhabitants or further damage to the property, then it’s an emergency! Otherwise, please be sure to submit a ticket in your portal first.
Emergency ResiHome Maintenance:
HVAC & Electricity:
HVAC & Electrical emergencies include things like:
- No heat in the property and the outside temperature is below 45 degrees
- No A/C in the property and the outside temperature is above 90 degrees
- No electricity to over 50% of the home
Please note that your inside temperature vs. outside temperature will not and should not exceed 20 degrees Fahrenheit.
Plumbing:
- Clogged sewer line – if there is no other usable bathroom in the property
*If a toilet is overflowing, you must turn off the water to the toilet and contain the spill.
- Busted water supply lines or toilets flooding at a rate that cannot be contained by turning water off
*This does NOT include a leaky or dripping faucet or a running toilet. The property must be flooding at a rate such that there is no means to stop the water from drowning the property in water.
*Reminder: Always remember to turn off the water main when you have a leak!
Security:
- Break-in/burglary resulting in being unable to secure the home
- Broken window glass that is easily accessible (i.e. first floor) allows for a potential break-in/burglary.
Other:
- Gas leaks – please get outside immediately and call your gas provider and/or 911, then submit your request.
- Storm damage to roof- large tree limbs on the roof, etc.
Please remember, to contact our Emergency Maintenance team, just call (866) 500-7064 ext. 5. No answer? We may be on the other line – just leave a voicemail, and we’ll get back to you as soon as we can.
*ResiHome does not provide lock-out services. You must contact a locksmith directly for lock-outs.
Watch the video above to learn how to submit a maintenance request in your resident portal!
Step 1:
Log into your Resident Portal via the “Login” tab in the menu or by clicking the button below.
Step 2:
Next, click the “Submit a Request” button.
Once the “New Request” page loads:
Step 3:
Select the severity drop-down to notify management of the issue level.
If this is an emergency request, please call (866) 500-7064 and follow the prompts.
If you are experiencing a life-threatening emergency, please dial 911.
Step 4:
Select the category that best describes the maintenance request needed.
Step 5:
Enter a description of the problem.
Step 6:
Select your preferred appointment dates and times.
Step 7:
Click the “Submit” button.
To follow up on work orders, please email maintenancerh@resipro.com.
Why wait for a maintenance visit when you could fix it easily on your own?
Need help? Click the button below for an extensive how-to maintenance video library.
Our maintenance partner, ResiPro, is an expert in home maintenance and repair and has prepared some helpful videos to help you as a ResiHome resident.
What are my maintenance responsibilities as a Resident?
While we do take care of the major stuff, you as the resident take care of the minor stuff. A leaking faucet or electrical issues – that’s us. Landscaping, pest control, light bulbs, and filter replacements – that’s you! Refer to your Welcome HomeGuide for a full list of Resident Responsibilities.
Can I paint the walls of my home?
Sure, as long as you return them to their original paint color and condition when you move out. If you’d like to touch up the paint on your current walls, reach out to your Property Management team to find out the correct paint color.
What type of modifications can I make to my home?
Reasonable modifications can be made to the home. Installing additional shelving, adding additional fixtures, and additional landscaping are welcomed. It never hurts to check with your Property Management team for approval if you’re interested in making modifications to your home.
How do I submit a maintenance request?
The simplest way is through your Resident Portal. Login to your Resident Portal -> Click the “Submit a Request” button. The New Maintenance Request page will load. Enter all information and click “Submit”!
What is considered a maintenance emergency?
If waiting until the next business day to have the problem resolved is going to result in further damage or a true hazard to the life and/or safety of the inhabitants, it’s an emergency! To reach Emergency Maintenance (after hours), just call (866) 500-7064 ext. 5. No answer? We may be on the other line – just leave a voicemail. We’ll get right back to you! Please refer to page 6 in the ResiHome Resident Guide for more information regarding maintenance emergencies.
Preview Your Resident Responsibilities by clicking the link below:
